Customer Care Associate

The Customer Care Associate’s main duty is to provide the best service to customers! 

If you are someone who enjoys interacting with people (in a safe distance of course!), convince and convert, this is for you.

You will take full ownership of your work in an exciting start up environment. Also, we have wonderful colleagues, much like family. You’ll love it here.

At DAS, you will be able to see your visions of creating a creative and unconventional workplace for everyone come true – be part of the important pillar.

Job Synopsis: 

You will be working closely with the Operations Head and Business Strategists in driving best customer service initiatives for all our customers, closing any potential lapse and loopholes of the process.

You will be given the opportunity to learn managerial skills and have the opportunity to step up as the CS Lead and eventually spearheading and leading your own CS team.

 

What you will learn:

  1. Managing the full spectrum of CS efficiency and efficacy
  2. Be groomed to be a lead
  3. Financial and ROI analysis
  4. Market & competitor Analysis
  5. How to optimise and maximise operations functions to scale revenue from $0 to minimum 7-8 figures within a year
  6. How to make a business operationally feasible
  7. Proprietary ecommerce techniques

Job Description

  • Find gaps within our existing operations and processes and think of how to close them
  • Prepare, analyze and report statistics and data to track cases that are out of the norm
  • Communicate with external clients and stakeholders on statistics and ensure enquiries are resolved
  • Be able to anticipate potential problems and come up with possible solutions to resolve them
  • Comfortable with rolling up your sleeves to get hands on – help out with warehouse if necessary
  • Handle Inbound and Outbound Calls
  • Handle emails, chats and public relations in a fast and accurate manner
  • Promptly update any customer related information

Requirements

  • Self-learner, ambitious, good attitude, excited by challenges
  • Passionate about business, strategy & personal-growth
  • Passionate about marketing/business or interested to learn
  • Able to lead a small team
  • Resourceful critical thinker to resolve challenges
  • Good team player with ability to interact with all levels
  • Be detail oriented and organised
  • Proficiency in Microsoft Office suite
  • Bright individuals!

Salary

  • $2k – 3k

Other details

  • Working Hours: 10am to 6pm Monday to Sunday
  • 5/6 working days – Flexi arrangement
  • Location: 36 Kaki Bukit Pl, #01-01 Entrance across Enterprise One carpark gantry, Singapore 416214

Any Questions? 

In our commitment to finding the best talents in Singapore, our hiring department can be reached over email at growthhacking@dasumbrella.com

You can contact us anytime, but we will only respond during office hours. Alternatively, you can also contact us through the form below.

Apply Now

    OR email us at growthhacking@dasumbrella.com

    About DAS Umbrella Holdings

    What are we?

    A business conglomerate that specialises in E-commerce Businesses & Digital Marketing

    Our History

    Founded since 2019, we now manage 8 brands across 7 countries, with total sales in the 8 figures

    Our Structure

    45 employees strong as of 2022 - we operate in small teams to stay agile competitive across all industries

    What milestones has DAS Umbrella achieved so far

    8

    Manages 8 New Brands

    launched in 2021 alone

    32

    32 new colleagues this year

    And our efficiency hasn't dropped as our systems have improved

    7

    Broke into 7 new markets

    And are looking to enter another 10 countries 

    The growth is quickening

    Each subsequent business is easier than the last

    Our Promise to You

     

    Lots of Learning.

    You will be exposed to high-level business strategy, SEM, SEO, Paid Ads, Operational Strategy, Market Analysis, Competitor Analysis & much more.

    No experience in these areas? Don't worry. We value attitude over experience.

    We'll teach you everything you need to know!

    Featuring our office cat, Tobi Gamatoto.

     

    Fast Career Progression

    We believe in giving exceptional people a chance to prove themselves.

    The opportunities are endless in a company that is expanding as quickly as ours.

    Come with an open mind and you will rise mind-blowingly-quick, as have the rest of us.

     

    Meaningful Work

    In many MNCs you are a cog in the machine. Your work scope is narrow and you need to serve your time before moving on to something more meaningful, spending at least a year in each position.

    Not at DAS - you'll hit the ground running from day 1

     

    A Dynamic Environment

    Here at DAS we believe in bigger, faster, better, smarter.

    You will be part of an environment that is always thinking and dreaming big - and turning vision into reality. It's been working so far - and it will continue to do so.

    When you're competing across 20 industries, in 5 different countries, no 2 days are the same.

     

    Fun, Young Culture

    Our philosophy is to hire really bright young people, give them the tools they need to succeed, and get out of their way as much as possible.

    Our culture is always aiming higher. We try to come up with the BEST ads, VIRAL marketing, and the BEST strategies.

    We like to win here, and we like to do it together, as a team. We love what we do and you will feel it when you join us.

     

    Inspiring Colleagues

    At DAS we are all about excellence. We only like working with the best - because we want to learn from the best.

    Here - you will work with amazing people who inspire you to be better and help you fulfill your highest potential.

     

    Maximum Support

    At DAS we will give you all the resources you need for all your out-of-this-world ideas. Big budget video? No problem. Crazy ad idea that no one's seen before? No problem.

    We will test everything worth testing and we'll go by the data - as always.

    Employee Case Studies

    Christina, 28

    Digital Growth Hacker
    Started as Head of Human Resources

     

    "I came in with zero experience in digital marketing but being around our zealous growth hackers, I learnt a lot about marketing strategies, even to the extent of integrating it to our recruitment practices.

    6 months down the road, proud that I'm now officially part of the Growth Hacking team! Managing businesses has never been so fun, loving every minute here and STILL DO!" 

    Agustin, 29

    Head Marketing Partner
    Former Digital Growth Hacker

     

    Agustin started off as a digital marketing executive, running websites & ads.

    He learnt a lot about business strategy and marketing from his mentors and was eventually given the opportunity to manage his own team.

    He has since moved on to become a Digital Growth Hacker and now our Head Marketing Partner!

    Shaylynn, 29

    Digital Growth Hacker

     

    "I had an amazing experience at Das Umbrella. The company's vibrant startup culture and the support of my amazing colleagues makes it a joy to work here.

    I have the opportunity to expand my marketing knowledge and skills, which greatly contributes to my professional growth."

    What we Value

    1. Passion

      We don't dread work - we like it. It's meaningful. We've got big goals and we are determined to achieve them

    2. Excellence

      Excellence here is expected. We are professional, we are rigorous, we are creative - and this is what makes us successful

    3. Dreaming Big

      Pessimism isn't our thing. You can only achieve what you believe is possible - so you better dream big

    4. Hunger to Learn

      No one here ever "makes it", no here ever stops learning. Without hunger to learn no one can achieve their full potential. And achieving our maximum potential is what we're all about

    5. Pushing the Boundaries

      We do things in a fraction of the time that intelligent people say is possible. We are always aiming higher than everyone else - it takes some getting used to but it's thrilling once you adapt!

    6. Those that go above and beyond for the Community

      Here the team exceeds the individual. We expect everyone to be selfless & work toward the greater good. We work for each other at DAS